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OSTicket
Cloud App
One-Click Deploy
Overview
OSTicket is a widely-used, open-source ticketing system designed to streamline customer support management. It provides a user-friendly interface for handling, tracking, and organizing support tickets across multiple channels, including email, web forms, and API integrations. With OSTicket, you can efficiently manage inquiries, automate workflows, and improve customer satisfaction.
Key Benefits
- Streamlined Ticket Management: OSTicket simplifies the process of handling, organizing, and managing customer support tickets across multiple channels, improving response times and customer satisfaction.
- Self-Hosted Solution: Retain full control over your customer support system with a self-hosted solution, ensuring privacy and security for your organization.
- Workflow Automation: Automate common support processes like ticket routing, escalation, and responses to save time and boost team efficiency.
Features
- Multi-Channel Ticket Support: Receive and manage tickets through email, web forms, and API integrations to centralize customer inquiries in one platform.
- Customizable Ticket Workflows: Define custom workflows, forms, and fields to meet your specific support needs.
- Reporting and Analytics: Gain valuable insights into your support team's performance with built-in reporting and analytics tools.
- SLA Management: Track and enforce Service Level Agreements (SLAs) to ensure tickets are resolved within committed timelines.
- Knowledge Base: Provide self-service options to customers by creating and managing a searchable knowledge base with FAQs and guides.